Shipping Policy
Javson Sports provides high-quality products with reliable and efficient shipping services. We have partnered with Australia’s leading freight forwarders like Australia Post and Star Track Express for small and bulk shipments to deliver safe and fast delivery at the best freight rate across Australia
Delivery Time
Your order will be dispatched within 1-3 working days after we get your payment confirmation. Delivery is only available from Monday to Friday from 9.00 am to 5.00 pm. During peak times there will be a delay. Our distribution center is located in Newcastle, NSW, and is closed on weekends and public holidays. We use Australia Post and Star Track Express and they will take 1-6 working days, depending on your location. Regional areas may take extra time but most deliveries are delivered on time. Your delivery may be delayed due to unexpected events and poor weather conditions.
Delivery Cost
Delivery cost will depend on your number of products, their weight, their dimension, and delivery location. Your overall delivery cost will be displayed on the checkout page.
Delivery Address
Your product will be delivered to the address provided by you during the product checkout page. And, once you have been charged, we cannot change the delivery address. Please carefully check your order and shipping information before completing your order.
Delivery to PO Box
Yes, we do ship the order to the PO Box.
Late Deliveries
We or our courier providers will try to deliver your order on time but it may be late due to delays outside of our control. If you have not received your order within the time frame then you contact the nominated courier service or directly contact us.
Track your Order
Once, we ship your order, we will provide you with the nominated courier service and tracking number of your order. You can directly track your order by visiting the website of the courier service.
Note: Tracking details need some time to appear on the courier service website. If no information is shown against your tracking number then check again later.
Order damaged in Transit
We ensure that your goods are shipped in proper packing that not get damaged in transit. If you receive a damaged parcel then directly contact us within 24 hours after the delivery. Our customer service will assess and assist you in this matter.
Ship Internationally
Yes, We provide international shipping from our Australian warehouse. All import taxes or duties, customs clearance, and all shipping or custom-related issues will be the responsibility of the buyer. No refund or return will be accepted, once we ship your order.
Note: Bulky items are not available for international shipping.
Taxes
During checkout, the total cost only includes GST. When the parcel reaches your address, if authorities charge any tax, you will be responsible for that taxes or duties.
Shipping Policy for Customize Gear
No, the shipping policy for customize gear is not the same. We will share the shipping policy of the customize gear with you once you place the custom order.
For more information feel free to contact us at customerservice@javsonsports.com